Maureen C. D. Ryan
Certified Langevin Master Trainer
571 225-1418 MaureenCDRyan@Gmail.com
PROFESSIONAL PROFILE
A highly effective Training Professional who creates opportunities to promote positive change, wherever it is needed. Experienced international trainer who is solidly committed to achieving high performance levels in her students. An expert in delivery and development of training packages, manuals, and programs, with experience covering all levels of employees, from hourly levels to C-level executives. An innovative leader in the training field, with contributions in print in 8 published training manuals. Proficient at identifying and improving inefficient processes, and positively impacting performance. An experienced and willing business traveler.
BACKGROUND SUMMARY
Training Delivery.Training Development.Benchmarking
Change Management Training.Program Design.Training deliverable development and creation.
Work Process Design Operations.Analysis Software. upgrade analysis and consulting.
Operations Analysis Productivity Improvement.Event Planning.Quality Assurance Programs Training evaluation.Attendance Tracking.Interface between consumer/trainee/users and programmers.Customer Service (soft skills) training.Needs Analysis
Operations.Startups Design and placement of training collateral. Classroom design.Scheduling of training. Various Windows-based systems proprietary to DOD, DOJ, DEA, and other federal agencies housed in the Pentagon. Classroom test monitoring.
Software Beta Testing.Administrative tracking of training. Design, editing, and production of training manuals.
More than 9 years of Training and Training Development experience. Advanced MS Office Skills, Outlook, Word, PowerPoint and Excel.
EMPLOYMENT HISTORY
Oreck Corporation March 2006 – October 2006
Call Center Training Specialist - Trainer and Manual Developer/Editor
Delivered classroom training in soft skills and computer systems at the Oreck Customer Care Center in Long Beach MS. Wrote manuals and training aids for new products and initiatives.
Key member of the Disaster Recovery Planning team (COOP), wrote communications protocol, developed and delivered training.
Call Center closed as part of Post Katrina business evaluation.
Cexec June 2004 - August 2005
Senior Training Specialist - Trainer and Manual Developer/Editor
Deliver classroom facilitation and one on one training of web based tracking system for the Headquarters, Department of the Army.
Test software upgrades prior to production server release.
Develop and updates training materials, including manuals, classroom visuals/reference aids.
Monitor Remedy Help Desk system, Troubleshooting and assists users
Attend Power User Meetings as process expert.
Consult with programmers regarding applicability of upgrades and patches.
Government contract ended July 29, 2005.
Secret Clearance issued by DOD (Army) issued July 2005.
Learned Pentagon tracking system in less than three weeks, and began to teach in record time.
Keane Federal Systems December 2003 - May 2004
Senior Training Specialist - Trainer and Manual Developer/Editor
Delivered classroom facilitation of Windows based proprietary software system for the Department of Justice in a boot camp setting.
Developed and updated training materials for proprietary and law enforcement systems.
Provided one on one tutoring and study group facilitation
Administered and graded testing
Primary Data Systems Trainer for Diversion Team
Datatrac Information Systems February 2002 - December 2003
Senior Training Specialist
Delivered classroom facilitation and one on one training of Windows-based proprietary software system for the Department of Justice.
Provided post-training support to DOJ personnel.
Project lead on updating New Hire manual to Windows XP. Responsible for development of manual for upgrade to Windows XP, project management, writing, and development of study aids.
Team member on multiple manual development projects. Duties including needs analysis, development, writing text and exercises, illustration
Provided Help Desk support on training issues.
Travel for classroom facilitation and field training support.
Sensitive clearance issued by Department of Justice.
Sato Travel / Navigant International December 1996 - September 2001
Training Specialist
Served as primary new hire facilitator for Sterling VA call center.
Provided recurrent training on agent skills and customer service.
Developed job aids and PowerPoint presentations for independent study.
Participated in implementation of D.O.D. European contract and new call center in Ely MN.
As a floater, supported government and commercial divisions, staffed multiple offices during crisis situations covered key personnel absences. Filled management positions as well as training duties.
Able to identify educational needs and develop formal training classes.
Prepares, administers, and grades examinations.
EDUCATION
Western Carolina University Literature Concentration 1979 - 1981
Langevin Master Trainer certification Completion Date: 6/2002
COMMUNITY ACTIVITIES
Greater Manassas Jaycees Individual Development Vice President 2000-2001
GTS Community Outreach 1995 - 2005
References available
