notice that which goes un-noticed
slightly pissed
Thu, March 13, 2008 - 11:37 PM
Dear Tribe Inc:
You guys really really need to get your act together. Examples:
1) I joined up as a paying member within one week of your announcing the subscription.
2) I never got my damn t-shirt although I paid a year subscription up front
3) Tribe members don't need or want "chat"...but how about focusing on keeping your site up and running. The "unscheduled" maintenance interruptions continue at an unacceptable rate...forget chat and focus on stability
4)It is an insult to offer premium members a shocking pink profile scheme that gives everyone headaches...
5) sending premium members email soliciting membership when you should be apologizing for your shoddy service and thanking us for our support even though you continue to fail to provide a stable site...
More and more folks are moving to facebook and similar sites. I don't know how long I can hold off myself.
If you can't tell...this little email of yours has struck a nerve.
Are you reading this? Can you hear me...?
mari
On Thu, Mar 13, 2008 at 5:56 PM, Your Friends at Tribe.net <activity@tribe.net> wrote:
Click here to go to tribe.net!
Dear mari,
We hope you excuse this mass mailing. Some of you getting this email specifically have told us that you don't want email from tribe.net and we generally don't send out emails to the entire userbase. We wanted to let you know about the big changes that have happened here at tribe.net, and if you haven't checked in with us in a while we encourage you to do so.
We’ve listened to our users for solutions to our site instability problems. The overwhelming consensus is that our users love tribe.net so much that they are willing to pay for a premium subscription for all the functions that we now give to you. We launched a premium subscription service on November 30, 2007 to allow folks to support tribe.net at a rate of five bucks for thirty days.
Tribe’s traditional, free service is going to continue just as it always has and always will. Those that want to upgrade can click on the PREMIUM SUBSCRIPTION link, fill out the information, and sign up. The premium subscribers will automatically have a gold star instead of the orange bubble when they’re online. We also offer bi-annual and annual memberships for $25 and $50 respectively. Each of these services comes with a free 4 day trial period -- you can cancel anytime before the 4 days is up and not be charged.
We’re aware that some people may not be able to sign up for premium service for various reasons. For those folks we offer the free service (hopefully they’ll click on some of those ads), but we’re also offering an ADOPT A TRIBE ORPHAN link where some kind folks can help out one of their friends (or maybe a
lucky, random person) by upgrading them to premium subscription status.
What do you get for this? Currently, the only benefits are turning off the advertising and access to our new web-based TRIBECHAT function. TRIBECHAT is a Jabber based instant messenger that is accessible to all tribe members who have a Jabber client such as Adium (for Apple) or Trillian (for PC). This allows you to chat with anyone on your tribe friends list.
Ever since we launched this service, we've felt so grateful for this outpouring of support from the Tribe communities. You all have made tribe.net a wonderful place to connect, and we hope that you'll think of us more in the future. Big changes are on the horizon so keep in touch to know the latest.
Finally, if you've purchased a premium subscription, we salute you. We have over 1000 subscribers now and the number is steadily growing each day! We are dedicated to making tribe.net the best experience we can for you, and your subscription benefits the entire user community of tribe! If you know a premium member, thank them for supporting tribe!
Check in at www.tribe.net and reconnect!
Regards,
The tribe.net team
Thu, March 13, 2008 - 11:37 PM -
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7 Comments
7 Comments |
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Fri, March 14, 2008 - 1:58 PM
oh yeah, and i'm gonna go kungfu ~ if mari doesn't get her tee-shirt!
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Fri, March 14, 2008 - 6:02 PM
I want to know why it takes 3 attempts before the page will load. And why kitties always have wet noses.
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Sat, March 22, 2008 - 5:32 PM
Today I've tried to Submit three comments only to be met with an error page wanting me to explain the problem to them. Ironically one of the comments was about your bruise photo(Thats a nice bruise). I'm hoping that after I get done writing this and hit submit things actually work correctly. If by chance you are reading this I may not have given up on tribe.We'll see.
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Sun, March 23, 2008 - 10:36 PM
well i didn't pay up at the time it was offered originally cuz i had read and heard bad things about how tribe was being managed and figured tribe was going the way of the dodo bird.
it makes me sad but as long as their parent company ignores the basic staff needs of a large social media like this and as long as they can't figure out how to make it pay (UNLIKE many other FREEEEEEEE social media with this many members), i have no confidence in the current owners and won't give them any $$. i will support their advertisers and their events posted on here. but for crissakes, no one on here i know was clamoring for chat but we have all been clamoring some godawful time for them to GET their ACT together and make the site stable!!! facebook sucks - i've been on it for a year now for my job. i haaaaaaaaate it. i adore tribe's look and the way it works when it is working! but the parent company who bought them out fired most of the staff and plundered their budget and expected us all to just pay up for an unstable site. what a joke! i've only been doing social media for a year and even i could have run it better than that! so long answer short: yes, maria, we hear you and we, the tribers, agree!!!!!!!!!! |
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Sun, March 23, 2008 - 10:41 PM
oh and a first year business student would read that letter above and just laugh at their pr attempts! it's so sad!
who writes clients and say's hey: please pay up for something you can get for free elsewhere and guess what: we are not quite sure what we'll provide in return but it's gonna be awesome! and oh we'll get back to you in about...............(snores while we wait and wait and wait for the next update). companies which are on top of stuff blog daily and communicate constantly with their customer base. and they are clear on what they will provide and when. if they really wanted to create a customer base, they would not have plundered the staff and left no one to fix the glitches. |