Social Capital, Pop Culture and Bitching

I Am So GD Mad at Sprint (profanity warning... LOTS of profanity)

   Wed, December 19, 2007 - 9:17 PM
I changed my billing address with Sprint today. First, I know going in that the CSR's are idiots. The first person I talked to was obviously retarded or slow somehow. I knew he screwed up the address just by his responses to me. I called a second time and and asked the guy to repeat the address. Yup,wrong. Fixed. OK, I called a THIRD time and had a woman this time although heavily accented Indian, at least she verified the address was good.

Now you would think everything was good to go. Nope, Sprint managed to fuck up the whole thing by changing my phone number without telling me. GodDamn piece of shit cocksuckers. I start getting a message telling me that I need to pony up a credit card to make a call. WTF??? I call Sprint for the fourth time and was told my phone needed to be reprogrammed. I would have to call in from another phone number as they couldn't do it while I was on the phone but tech support could fix it. I hung up but nothing happened. I called back again after a while and asked to talk to tech support.

The jagoff that I talked to must have been recently serving slurpies at 7-11 and finally told me that Sprint changed my fucking phone number without my consent or knowledge. He would not change it back as I moved my billing address into another area code. GODDAMMIT!!! I lost it and swore alot. He hung up. Go back and clean a fountain, fucker.

I called again and explained to a nice woman who sounded like a New Orleans native. Sweet voice. I'm going to assume she was cute as hell. I explained that my phone wouldn't work because Sprint changed the number without my consent or knowledge and I needed it changed back. She actually sounded competent, unlike the others. She put me on hold several times, claimed she talked to a supervisor and finally claimed that I should have a working phone by tomorrow afternoon.

We'll see, I 'm going to buy a Sprint doll and poke pins in it for eternity. Fuck Sprint.


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Wed, December 19, 2007 - 10:21 PM
phone companies are all idiots.

my phone was not able to download messages or send pics and i went into a cingular/att store where the customer service person advised me that the first troubleshooting thing to try was to resent the phone. ALL my pics were deleted. i freaked out, she kept saying that she had no idea that would happen and that it wasn't intentional. gave me two "free" ringtones (like i'd pay 3 bucks for 30 seconds of a played out song? ha ha) and took 20 dollars off my bill (which has been climbing higher and higher) and basically told me that my barely over one year phone was not working and i ended up buying a new phone.

now who's the idiot? i ask you.
Thu, December 20, 2007 - 5:15 AM
For my trouble, I got 50 free minutes for life. Big deal considering I rarely go over my minutes unless my daughter gets too chatty. My contract is up in February and I'm going to Alltel.
Thu, December 20, 2007 - 12:42 PM
I hate Sprint too, but I'm stuck in a contract. Here's the secret to Sprint: talk to technical support. Their technical support is awesome. Then, once you're done talking to technical support, ask to if there's a way to provide feedbcak to say how rad they are (and explain how much the other people sucked). They should transfer you, and the last time I got someone who actually followed up with me, and said it wouldn't happen again.

it made me feel better, I don't know why.
Fri, December 21, 2007 - 4:24 PM
Yeah, sprint sucks, but they provide the service I need, and they are way better than att who really really suck my balls. Although now, I have begun experiencing dropped calls with my new phone, so maybe....
I was going to switch to alltel when I needed to buy a new phone, but went to their website, and it would not let me past the buy a phone screen, so I just stayed with sprint. When I was in the sprint store I saw nothing but pissed off customers, and the wait was stupid long. Not only that but good thing I was well informed about the type of phone I wanted, they do not know their own product. A black guy was asking about the treo (which was my old phone so I knew) and the sales person was telling him lots of shit that was wrong, so I said fuck it and just stopped him and explained to the guy that I had a treo, and was switching because I broke it and wanted a smaller phone but told him what was good about the treo, and answered his questions and corrected the wrong shit the sales moron told him.
I need to have a shirt made up that says "shut up, you are a moron" for when I visit a sprint store.
Let me know if you need help with the voodoo curse, I am an ordained voodoo priest. We have machines to do that shit now.
Mon, December 8, 2008 - 5:47 AM
Sprint's Shockingly Bad Customer Sevice
I could write a book on my nightmare customer service experience with Sprint.

I'll give you the short version:

1) I made the mistake of buying a Blackberry from a Sprint telemarketer. I travel extensively, and was in need of a new phone so I was actually glad the guy called. He told me that Sprint was offering a special price with rebates galore. Hey, Sign me up! I purchased the phone using a Visa card. The phone I ordered was the wrong one so I went to the Sprint store to exchange it for an upgraded Blackberry World Phone. The store didn't have one in stock, however the clerk kindly handed me their phone to order it from another department. The clerk then did an exchange using my Visa at the cash register, and I my new phone arrived at my home two days later. Cool.
2) Since I'm not exactly a tech-savvy phone genius, I returned to the Sprint store to get some help setting up my new Blackberry. They were marginally helpful; however they got me fixed up nonetheless.

3) I chose the Blackberry World Phone because as I said, I travel extensively. I was leaving for China in a few days and just as I do every month, I dial *3 to pay my Sprint bill. I was a bit shocked when the lovely robo-woman told me that my new balance was $1100.00! As I said, I purchased one phone, exchanged it for another, all on my Visa card. My normal phone bill is around 100.00 per month, and now I'm looking at an $1100.00 phone bill. I called "customer service" immediately to get to the bottom of it.
Oh my God! I spent two days, and a total of 9 hours on the phone dealing with one idiot after another. In two days, I spoke with 29 different people. I was hung up on, mysteriously disconnected with, put on perma-hold, and treated like dirt by these evil mutants employed by Sprint. I was yelled at, threatened, called a liar, insulted in a half a dozen other ways, and still nobody could figure out why my phone bill was $1100.00. I had only two days to go until I'm on a plane for China, and I'm going through a living hell with Sprint! I was only in the US for a total of four days in between trips abroad. Time that I could have spent with family or friends was consumed by having to deal with Sprint “customer service”.

On the third day, I return to the Sprint store to try to resolve the issue. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the "king of Sprint", or whatever. The guy was very pleasant, and tried to help me unravel the whole mess. Turns out, I was charged for three phones. They charged my Visa bill, and there were overlapping charges on my Sprint bill. He credited me for part of the damage; however I was told that the credit for $700.00 on my Sprint bill wouldn’t show up until my next monthly statement. At this point, I was just happy to know that I had a working telephone to take to China, and I was glad to know that the issue was more or less resolved. Had I not been on such a hectic travel schedule, I would have dropped Sprint immediately.

4) One month later: I return from China, dial *3 to pay my Sprint bill, only to hear robo-woman's voice telling me that I'm past due for the amount of $700.00. Now, I've never been late with paying my Sprint bill. In fact, I usually pay early. I've been a loyal Sprint customer for eight years. I didn't use my phone in China, except to answer annoying messages from Sprint which I was receiving daily (Apparently, when you have an open dispute with them, they try to annoy you into submission by hounding you to death across the globe. You can run, but you can't hide!)

So once again, rather than go through another two days of degradation trying to resolve anything on the phone with "customer service", I drive to the Sprint store. During my jet-lagged attempt to get some answers from the guy in the store, I was told that this was somehow my fault because "we told you it would take a month for the credit to show up on your statement". So let me get this straight; You're scolding me for purchasing one of your phones, you've charged me for three, and now I'm supposed to just lump it? He also suggested that I pay the bill, even though I don't owe them money, and wait until yet another month goes by for the billing department to straighten it out. Rather than get violent with the guy, I marched out of there and promptly called "customer service" again to see if I could find some answers.

Finally, I get someone who isn't on drugs to speak with. The "supervisor" more or less got it straightened out. It's been almost three months, and I'm still waiting for that rebate. Never did get that "special offer". After the mental anguish Sprint put me through, they should give me free phones and free service for life. I would drop Sprint, however I'm in China again this month, and I’m heading to Italy after Christmas. As grueling as my travel schedule is, I don't have time to change service right now. Whenever I can take a break, dropping Sprint is high on my to-do list!

Funny side note:

While I was in China last month, I realized that I forgot to call Hertz before I left to reserve car to upon my return to the States. Since I really didn’t know how to dial US directory assistance from China to get the number for Hertz Rent-A-Car, I called Sprint to ask “customer service” for help. I explained to the woman that I was in China trying to reach directory assistance in the US so I could make a rental car reservation. The woman at Sprint “customer service” responded by yelling “Sir, we are not a travel agent”, and then hung up on me.

… At least they’re consistent.
Mon, June 15, 2009 - 4:50 PM
A few years ago I got a sprint phone and right off the bat I had problems with their billing so I went back to where I bought the phone. after a while I got everything settled My bill was deducyed from my checking account automatically so I would not have to think about it. dumb move but it was a done deal and it worked fine for two years. My bill came each month marked paid. fast forward two years, I get a phone call from sprint they say my contract is almost expired would I like to renew. what the hell o.kj. everything is going smooth. I told them I dont want a new phone I dont want any changes to my account except the number of minutes Im paying for. I specifically said keep the same billing date. I am a disabled veteran I get my disability check every month on or a couple of day before the first of each month. they said sure no problem in fact they sent me some money as a bonus for renewing. Two months later they started billing my account three days early causing overdrafts to my account. I too called coustomer service and got someone who had a marginal command of the english language after trying to explane my problem I got disconnected upon recall I got the same asshole or his twin. he told me that my problem is not his department I would have to talk to billing fine please transferr me. I was put on hold foran excessivly long period of time. the same asshole came back on and he told me I talked to them for you and there is nothing that can be done. I called twice more and was disconnected and hungup on respectivly. At this point I called my bank and told them I would not honor any bills from sprint. then I started getting bills and phone calls from sprint demanding $209.00 because I ended the contract early with the phone calls I told the caller that sprint was in breach of contract and I had no intention of paying the bill. they would allow me to finish saying what I had to say (they did not listen) then they would ask what would happen to get the bill paid usually I told them that hell would have to freeze over.with the bills and letters I replyed with a well written explanaion of my position after a couple more letters I told them that all future letters or bills would be returned with the words "GO TO HELL" they still have not got the point because I just got a call from a collection agency. that agent must have been carefully chosen because that bitch would not even let me speak. fuck sprint
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Tue, January 26, 2010 - 4:02 PM