living in eventful times
Connecting the system to itself
Thu, October 30, 2008 - 11:55 AMTo create better health in a living system, connect it to more of itself.
When a system is failing, or performing poorly, the solution will be discovered within the system if more and better connections are created. A failing system needs to start talking to itself, especially to those it didn't know were even part of itself. The value of this practice was quite evident at the beginning of the customer service revolution, when talking to customers and dealing with the information they offered became a potent method for stimulating the organization to new levels of quality. Without customer inclusion and their feedback, workers couldn't know what or how to change. Quality standards rose dramatically once customers were connected to the system.
This principle embodies a profound respect for systems. It says that they are capable of changing themselves, once they are provided with new and richer information. It says that they have a natural tendency to move toward better functioning or health. It assumes that the system already has within it most of the expertise that it needs. This principle also implies that the critical task for a leader is to increase the number, variety and strength of connections within the system. Bringing in more remote or ignored members, providing access across the system, and through those connections stimulating the creation of new informationÑall of these become primary tasks for fostering organizational change.
www.margaretwheatley.com/artic....html:
Thu, October 30, 2008 - 11:55 AM -
permalink -
2 Comments
2 Comments |
add a comment |
|
Thu, October 30, 2008 - 6:33 PM
In the context of creative and adaptable circles, does this translate into 'bridging the Freaks?'
What does look like to yOu? Do we lock the water-bearers in with the lions? It's all so. |
